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Return and Refund Policy


By placing an order, You confirm that You have read, understood and accepted these following policy.

Returns

Our policy lasts 15 days from arrival date. If 15 days have gone by since you received the item, unfortunately, we can’t offer you a refund or exchange.

We accept the return on products which were shipped out by us and have any manufacturing problems (e.g. wrong item or damaged item). If your product is damaged or defected, please kindly email us with the subject line “Return: Damage or Defected item with your order #” along with a photograph and proof of purchase so we can immediately look into sending you a new one.

We will not accept any return or exchange once the product has been successfully delivered in normal condition.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items
  • To complete your return, we require a receipt or proof of purchase. Please contact our support team via support@lelair.com for more information.

Please be informed that you have to pay the return shipping fee.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Please be informed that We do not refund the shipping fee.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time (2-5 business days) before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@lelair.com

Cancel order

You can only cancel your order within 6 hours from purchasing time of the same day. Please be informed that a management, processing and transaction fee (30% of your total order value) will be applied for the cancellation.

Full refund only applies to switching orders. Once you place new orders, our system will automatically cancel old orders and refund 100%.

Exchanges 

We only support exchanging ordered items if they were defective or damaged due to an error on our end. If you need to exchange it for the same item, send us an email at support@lelair.com

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